Property Management Survey Results and Referral Opportunity
Over the past few years we have grown all divisions at Celsius, none more so than our Property Management division. Three years ago when we did our last Client survey we had just over 200 properties under management. Last month our survey incorporated just under 400 managements. Whilst we are very happy with the growth of our team and the division the true test sits in a “warts and all” survey being sent to every Owner.
Out of 306 recipients we had 103 complete the survey in full which has given us some terrific data to work with. Let me start by saying that not every response portrayed us as being perfect, we don’t profess to be perfect at what we do, however we do strive to be the best we can be and deliver the best service and management possible.
In this month’s newsletter we provide you with a snap shot of the results. Most pleasing to me is the fact that 76% of our survey respondents said that they were either “very likely” or “extremely likely” to refer our services. In a down market with significant pressure on vacancy and reducing rents I feel this is an outstanding result by our team.
It also got us thinking as to how we might be able to reward our existing landlords by spreading the word of our great property management service to their friends and family. What we have come up with provides our landlords with the opportunity to never pay the property management fee again. This can be achieved by referring just one new property management to our business each quarter. For every new management we sign we will provide you with 3 months free of the property management fee on one existing management you have with us already. If you bring us another management yourself the same applies. Four new referrals per annum will result in you not paying the property management fee for the year.
We know that our business would not be the business it is today without the long term loyal support of our Clients. We are extremely grateful that we have the opportunity to look after our Clients and their very significant investments and we hope that this initiative in some small way repays the trust and loyalty you have shown us.
If you would like to participate in this initiative and start saving on property management fees immediately please contact either myself or Rose, our PM BDM, on 6144 0700.
Kind Regards
Richard
PS: Some terms and conditions apply